Self Packer
Cancellation & Rescheduling Policy
Clear and transparent policies for treks, hikes, and gear rentals.
At Self Packer, we understand how much effort, training, and excitement go into planning a trek. Calling off an adventure is never easy, which is why we've designed a transparent and trekker-friendly policy for our treks, hikes, and gear rentals.
1. Trek & Hike Cancellation Policy
If you need to cancel your trek or hike, the following refund schedule applies based on when you notify us before Day 1 (Trek Start Date):
Voucher Validity: Any Trek Voucher issued is valid for 1 year from the date of issue and can be redeemed for any upcoming Self Packer trek, hike or camping.
2. Trek & Hike Rescheduling Policy
- More than 30 days before trek: Free rescheduling to any available batch or date.
- 10 to 29 days before trek: A 20% rescheduling fee will be charged based on the total trek fee.
- Less than 10 days before trek: Rescheduling is not permitted, standard cancellation charges apply.
Important Rescheduling Notes
- If you reschedule to a trek with a lower fee, the remaining balance will be issued as a Self Packer Voucher (valid for 1 year).
- If you reschedule to a trek with a higher fee, the price difference must be cleared to confirm your new slot.
- Once a trek is rescheduled, it is non-refundable if cancelled later.
3. Rental Equipment Policy
Cancellation & Refunds
- Cancelled 48+ hours before trek start date: You receive a 96% monetary refund (4% retained towards payment processing fees).
- Cancelled less than 48 hours before trek start date (online or at basecamp): No refund.
Rescheduling & Size Changes
- Equipment bookings cannot be directly postponed or rescheduled. To change your dates, you must cancel the existing order (subject to the 48-hour window) and re-book.
- Size modifications can be requested up to 24 hours prior to the trek start date, subject to stock availability. No size changes or refunds are permitted at basecamp.
Damaged or Lost Gear
- A security deposit may be collected at the time of gear pickup.
- In the event of damaged or lost equipment, an appropriate fee will be assessed based on the extent of damage. Fines will be deducted from your deposit or payable directly at basecamp via cash/UPI.
4. Trek Interruptions & Suspensions
Trek Interruption / Early Descent
No refunds or vouchers are provided to participants who leave a trek midway due to personal reasons, lack of fitness, acute mountain sickness (AMS), medical conditions, injury, or disciplinary issues.
Suspension Due to External Factors (Force Majeure)
If Self Packer must cancel or suspend a trek prior to launch due to severe weather, natural disasters, political unrest, or government restrictions, you will receive a 100% Trek Voucher (minus insurance fees, if applicable) valid for 1 year.
5. Self Packer "Trek Again" Policy
We believe everyone deserves to finish what they start. If you are forced to abandon a trek midway due to illness, fatigue, AMS, or a safety decision made by our Trek Leader:
You can come back and repeat the exact same trek in the future without paying the trek fee again.
Note: You must register through our normal booking process, and upon completion, reach out to us to process your trek fee waiver. Standard policies apply if you cancel a repeated trek booking.
6. How to Request a Cancellation or Refund
We do not process automatic dashboard cancellations. All cancellation, rescheduling, and rental refund requests for Self Packer must be submitted directly through our official contact channels:
Via Email
Send an email with your Booking ID and request details to:
support@selfpacker.com
Via WhatsApp
Message our support team directly at:
+91-9622583020
All eligible refunds will be processed back to your original mode of payment within 7–10 business days after verification.
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