Self Packer

Privacy Policy

How Self Packer collects, uses, protects, and manages your personal information.

Privacy Policy

Self Packer (hereinafter referred to as "Website", "we", "us", or "our") is committed to protecting and respecting your privacy. This privacy policy sets out how Self Packer collects, uses, discloses, transfers, and protects any information that you provide when you use our website or services.

This policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and where applicable, the General Data Protection Regulation (GDPR).

Self Packer is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Self Packer may change this policy from time to time by updating this page. We encourage you to periodically review this page to stay informed about our privacy practices. Your continued use of our services after any changes indicates your acceptance of those changes.

What We Collect

We collect and process the following categories of personal information:

1. Name and job title.

2. Contact information including email address and phone number.

3. Demographic information such as postcode, preferences, and interests.

4. Other information relevant to customer surveys and/or offers.

5. Document proof such as your PAN, Aadhaar, Driving License, Passport, etc. (we collect this information only when necessary for verification purposes and in compliance with applicable laws).

Sensitive Personal Information

We collect information directly from you when you register on our website, place an order, subscribe to newsletters, respond to surveys, or fill out forms. We may also collect information automatically through cookies and similar technologies.

Health information relevant for trekking and outdoor activities.

Emergency contact details.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

1. Consent: Where you have given explicit consent for processing your data for specific purposes.

2. Contractual Necessity: Where processing is necessary for the performance of a contract with you (such as when you book a trek).

3. Legal Obligation: Where processing is necessary to comply with legal obligations.

4. Legitimate Interests: Where processing is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms.

How We Use the Information We Collect

To Provide Our Services: To process trek bookings, manage your account, and fulfill contractual obligations.

Internal Record Keeping: To maintain accurate records of our customers and transactions.

Service Improvement: To analyze usage patterns and improve our website, products, and services.

Communication: To communicate with you about your bookings, account, or inquiries.

Marketing: With your explicit consent, to send promotional emails about new treks, special offers, or other information we think you may find interesting.

Market Research: To conduct market research and improve our customer experience.

Customization: To customize the website according to your interests and preferences.

Legal Compliance: To comply with legal obligations and regulatory requirements.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

Specific retention periods:

Account information: Retained for the duration of your active account, plus 3 years following account closure.

Transaction data: Retained for 8 years for tax and accounting purposes.

Marketing preferences: Retained until you withdraw consent or unsubscribe.

Health information: Retained only for the duration of the trek and deleted within 30 days after trek completion, unless retention is required for incident investigation or legal purposes.

Security

We are committed to ensuring that your information is secure. We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction, including:

Encryption of data in transit and at rest.

Access controls and authentication procedures.

Regular security assessments and vulnerability testing.

Employee training on data protection and security practices.

Physical security measures at our facilities.

Incident response procedures.

Data Breach Notification

In the event of a data breach that may compromise your personal information, we will:

Notify the relevant supervisory authorities within 72 hours of becoming aware of the breach, where feasible.

Notify affected individuals without undue delay when the breach is likely to result in a high risk to their rights and freedoms.

Provide information on the nature of the breach, categories of data affected, potential consequences, and measures taken to address the breach.

Implement remedial measures to mitigate any potential adverse effects.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual and tailor operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, after which the data is removed.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

Third-Party Processors

We may share your personal information with the following categories of third-party service providers who perform functions on our behalf:

Payment processors to secure payment transactions.

Analytics providers to help us understand website usage.

Email service providers for sending communications.

Cloud service providers for data storage.

Customer service platforms to assist with inquiries.

Third-Party Processor Requirements

All third-party processors are contractually obligated to use your personal information only for the purposes specified by us and in accordance with this privacy policy. They are prohibited from selling or disclosing your information and are required to maintain appropriate security measures.

We will not sell, distribute, or share your personal information with third parties unless we have your permission or are required by law to do so.

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you indicate that you wish this to happen.

Controlling Your Personal Information

Depending on your location, you may have certain rights regarding your personal information, including:

Right to Access: The right to request a copy of the personal information we hold about you.

Right to Rectification: The right to request correction of any inaccurate or incomplete information.

Right to Erasure: Under certain circumstances, the right to request the deletion of your personal information.

Right to Restrict Processing: The right to request restriction of processing of your personal information.

Right to Data Portability: The right to receive your personal information in a structured, commonly used format and to transmit that data to another controller.

Right to Object: The right to object to the processing of your personal information for direct marketing purposes or based on legitimate interests.

Rights Related to Automated Decision Making: The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you.

Exercising Your Rights

To exercise any of these rights, please contact us at Email: vijay.bhaskaran@selfpacker.com.

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

You may be required to pay a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Children's Privacy

Our services are available to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

For minors below 18 years of age who wish to participate in our treks, we require verifiable parental or guardian consent before collecting and processing their personal information.

Automated Decision Making

We do not currently make decisions based solely on automated processing, including profiling, that produce legal effects or similarly significantly affect individuals. Should this change in the future, we will update this policy and implement appropriate safeguards.

Media Release & Usage Policy (Photos, Videos, & Content)

By participating in any treks, hikes, camping trips, or activities organized by Self Packer, you grant us a non-exclusive, worldwide, royalty-free license to capture, use, reproduce, display, and distribute photographs, audio recordings, and video footage taken during the event that may feature your image, likeness, or voice.

How We Use Media Content

We may use this media across our official marketing and promotional channels, including but not limited to:

Social Media: Instagram, Facebook, YouTube, LinkedIn, and Twitter/X.

Website & Digital Media: Our official website, blogs, promotional videos, digital brochures, and email newsletters.

Print & Offline Marketing: Flyers, posters, banners, and print advertisements.

Safeguards & Personal Privacy

Respectful Portrayal: We are committed to maintaining your dignity and safety. We will never knowingly publish photos or videos that portray participants in an offensive, unsafe, or defamatory manner.

Minors: Photos or videos featuring participants under the age of 18 will only be used with explicit prior consent from a parent or legal guardian.

No Monetary Compensation: Participants understand and agree that they will not receive financial compensation, royalties, or residual payments for the use of any media captured during a trip.

Opting Out / Requesting Removal

We respect your personal privacy preferences:

1. Before/During the Trek: If you do not wish to be photographed or filmed, please inform your Trek Leader / Event Lead prior to the start of the activity. We will do our best to ensure you are not included in media capture.

2. Post-Publication Removal: If a photograph or video featuring you prominently is published on our official platforms and you wish to have it removed, please contact us at Email: vijay.bhaskaran@selfpacker.com with details/links of the content. We will review and process your removal request within 7 business days.

Marketing Communications

We may use your personal information to send you promotional information about our services that we think you may find interesting. You can opt out of receiving marketing communications from us at any time by writing to us at Email: vijay.bhaskaran@selfpacker.com.

Contacting Us / Grievance Redressal

If you have any concerns or grievances regarding the processing of your personal information, you may contact us at:

Self Packer

Telephone No: +91 9622583020

E-Mail ID: info@selfpacker.com

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