Terms & Conditions

1.1. The Participant acknowledges that participation in any Trip involves inherent risks, including but not limited to injury, illness, loss, or death, due to unpredictable weather, terrain, or other environmental and non-environmental conditions.

1.2. The Participant voluntarily assumes all such risks and agrees to be solely responsible for their personal safety, fitness, and decision to participate.

1.3. The Participant agrees to disclose any relevant medical, psychological, or physical conditions prior to booking and undertakes that they are fit and well-prepared for the selected Trip.

1.4. Self Packer undertakes reasonable measures to minimize risks but cannot guarantee a risk-free experience.

1.5. During the trip, the trip leader's decision regarding all matters related to safety, conduct, and operations shall be final and binding in all respects.

2.1. Booking of a Trip constitutes unconditional acceptance of this Agreement by the Participant and all persons represented by the Participant.

2.2. The Participant is responsible for verifying the accuracy of all details, including Trip dates and personal documentation, at the time of booking.

2.3. Payments must be made in accordance with the timelines and instructions provided by Self Packer. Late payments may result in cancellation of booking without refund.

2.4. Each participant shall be treated as an individual booking for all cancellation and refund purposes.

2.5. In the event of a cash refund, only the portion of the payment made in cash shall be eligible for refund in cash. Any booking made using vouchers, discounts, promotional codes, or through any non-cash mode of payment shall not be eligible for a cash refund under any circumstances.

2.6. Refunds, if applicable, shall be processed within 15–30 working days of confirmation.

2.7. Voucher Terms

3.1. Participants under 15 years of age must be accompanied by a parent or legal guardian and must submit a signed consent form.

3.2. Participants between 15 to 18 years of age may participate solo provided a disclaimer form is signed and submitted by a parent or legal guardian.

4.1. Photographs and videos used on Self Packer’s website, social media, or promotional content are illustrative and do not form part of the Trip package or service guarantee.

5.1. All required documents must be submitted by the participant before the trip.

5.2. Self Packer will not be responsible for any failure to provide services due to incomplete, incorrect, or missing documentation.

5.3. Participants must update their profile within 3 days from the date of booking.

5.4. Failure to update the profile within this period may result in cancellation of the booking.

5.5. After 3 days, cancellations and refunds will be processed as per the applicable cancellation policy.

6.1. All official communication shall be made via the email ID submitted during registration. Participants must notify Self Packer at E-Mail ID: vijay.bhaskaran@selfpacker.com of any changes.

7.1. Self Packer strongly encourages all Participants to obtain comprehensive travel insurance covering high-altitude trekking, illness, hospitalization, evacuation, and trip cancellations. If a participant fails to obtain insurance, one is provided by default at the time of booking, provided the Participant is an Indian citizen. This insurance is a third-party insurance solely between the Participant and the Insurance Company. Self Packer holds no liability or responsibility arising from this relationship.

8.1. Participants acknowledge that these regions offer limited amenities. Environmental and logistical constraints may affect comfort. Self Packer is not liable for discomfort arising therefrom.

9.1. Unless specifically stated in the itinerary, the following are excluded from the Trip cost:

10.1. All baggage and personal belongings are the sole responsibility of the Participant. Self Packer shall not be liable for loss, damage, or theft.

11.1. Optional activities not included in the Trip package are undertaken at the Participant’s own risk. Self Packer shall not be held liable for any resulting loss, injury, or damage.

12.1. Self Packer shall not be held liable for any cancellation, delay, or service modification caused by events beyond its control, including but not limited to earthquakes, landslides, strikes, curfews, war, pandemics, government restrictions, heavy rainfall or snowfall, windstorms, road blockages, trail disruptions, or withdrawal of permits.

12.2. No refunds, liability, or compensation shall arise from such Force Majeure events.

13.1. Self Packer reserves the right to modify, shorten, or cancel any part of the Trip due to transportation delays, weather, health emergencies, or other unforeseen circumstances, including Force Majeure.

13.2. Additional expenses arising from such changes shall be borne by the Participant.

14.1. No refunds or vouchers, partial or otherwise, shall be provided for voluntary withdrawal, non-utilization of services, or removal from the Trip.

14.2. If Self Packer cancels the Trip before arrival at the designated pick-up point due to unforeseen circumstances or Force Majeure, the Participant may choose from:

14.3. If the Trip is abandoned post-arrival at the designated pick-up point, no cash refund or voucher shall be issued. A "Trip Again Policy" may apply at Self Packer’s discretion.

14.4. Self Packer shall not be liable for any associated travel costs such as flights, accommodation, or visa fees.

15.1. Condition 1: AMS Unconscious / AMS Conscious / Critically Ill / Injured (unable to walk).

15.2. Condition 2: High Blood Pressure, Oxygen Saturation below 80%, or abnormally high/low Heart Rate.

15.3. Condition 3: Symptoms like headache, nausea, dizziness, fatigue, fast breathing, or erratic/confused behavior.

15.4. Condition 4: Inability to meet the group's average pace/speed.

15.5. Condition 5: Use or possession of alcohol, smoking, or illegal drugs on trails or campsites; offensive language; conduct that causes harm, disturbance, or danger to others; or misbehavior.

15.6. No refunds or vouchers, partial or otherwise, shall be provided for non-utilization of services or removal from the Trip under these conditions.

16.1. In the event of illness or injury, all related expenses including hospitalization, doctor’s fees, evacuation, or repatriation shall be borne by the Participant.

16.2. Self Packer may assist with coordination but is not financially liable.

16.3. Self Packer does not provide a medical doctor as part of the standard trip package.

16.4. If a participant requires a medical doctor to accompany them during the trip, this can be arranged upon request subject to availability; the full cost of the doctor will be borne entirely by the participant.

16.5. All Trip Leaders are trained First Aid Responders and are equipped to provide basic first aid and emergency assistance during the trip.

16.6. Our Trip Leaders carry a comprehensive first aid kit for immediate response to minor injuries and medical situations.

16.7. Participants are strongly advised to consult their physician before booking and undertaking any trip.

16.8. Every participant must carry their personal prescription medications and any other medicines they may require during the trip. Self Packer is not responsible for providing personal medications.

17.1. Self Packer hires porters, guides, mule operators, and other manpower through third-party vendors. These individuals are not direct employees of Self Packer.

17.2. Self Packer is not liable for non-performance, illness, misconduct, or sudden departure of any support staff.

17.3. No refund or compensation shall be provided for loss, delay, or inconvenience caused by such third-party manpower issues.

18.1. Eligibility

19.1. By participating in the Trip, the Participant grants Self Packer a royalty-free, perpetual, worldwide license to use their photographs or videos for promotional purposes.

19.2. If the Participant does not consent, they must inform Self Packer in writing at the time of booking.

20.1. Delivery Timeline

20.5. Used, damaged, or altered products are not eligible for replacement or refund.

20.6. Self Packer reserves the right to reject any replacement or refund request at its sole discretion.

20.7. Decisions taken by Self Packer regarding merchandise disputes shall be final and binding.

21.1. Website content is subject to change without notice. Self Packer does not guarantee its accuracy or performance.

21.2. Unauthorized use of any content, layout, or media is prohibited and subject to legal action. Linking to the website without prior written permission is disallowed.

22.1. Content must be original, high-quality, and brand-aligned. The Self Packer logo must be clearly visible.

22.2. Only four collaborations are approved monthly. One collaboration per trek per creator. Prior approval is mandatory.

22.3. Self Packer reserves the right to reject collaborations without explanation.

23.1. Self Packer reserves the right to blacklist any individual for misconduct, safety violations, defamation, harassment, or misuse of services.

23.2. Blacklisted individuals will be permanently barred from all future Self Packer trips, offers, or collaborations.

23.3. No refund or compensation will be provided for any booking made by a blacklisted person. Self Packer’s decision is final.

24.1. Participants must communicate any service-related concerns contemporaneously to the trip leader or trip coordinator during the trip.

24.2. Failure to do so and continued utilization of services shall constitute implied acceptance, waiving rights to retrospective claims or refunds on grounds of service dissatisfaction.

25.1. Self Packer collects and stores Participant data for operational and legal purposes only. Data will not be sold or shared externally except where required by law.

26.1. Complaints must be submitted via email within 7 days of Trip completion. If unresolved, the matter may be escalated to arbitration.

26.2. Arbitration shall be conducted in Jurisdiction City, Delhi under Indian law. The arbitrator will be jointly appointed by both parties.

27.1. This Agreement shall be governed by Indian law.

27.2. All legal disputes shall fall under the exclusive jurisdiction of courts in Jurisdiction City, Delhi, India.

28.1. Self Packer A Trek Company reserves all rights to add, modify, or remove any part of these Terms and Conditions at any time without prior notice.